Ascentis Customer Service Statement

• We are dedicated to customer satisfaction and endeavour to deal with all customer needs in a prompt, personal and knowledgeable way.

• We will produce user-friendly qualifications at a range of levels and sizes to an excellent standard to ensure efficient delivery and the best possible value for money for you. 

• We aim to ensure all your staff training needs are met to help you deliver the best quality education for your learners.

• We will promote a culture of quality assurance and enhancement which safeguards the standards of our qualifications and provides support to our customers. 

• We will be there to support you through the learner registration journey and process, produce and provide results for your learners promptly.

• We will always strive to make decisions for the future with you and your learners in mind. 

• Our staff will provide a professional and friendly service to our customers with a ‘can do’ attitude.