Ascentis Customer Service Statement
• We are dedicated to customer satisfaction and endeavour to deal with all customer needs in a prompt, personal and knowledgeable way.
• We will produce user-friendly qualifications at a range of levels and sizes to an excellent standard to ensure efficient delivery and the best possible value for money for you.
• We aim to ensure all your staff training needs are met to help you deliver the best quality education for your learners.
• We will promote a culture of quality assurance and enhancement which safeguards the standards of our qualifications and provides support to our customers.
• We will be there to support you through the learner registration journey and process, produce and provide results for your learners promptly.
• We will always strive to make decisions for the future with you and your learners in mind.
• Our staff will provide a professional and friendly service to our customers with a ‘can do’ attitude.
