Ascentis Customer Service Statement

• We are dedicated to customer satisfaction and endeavour to deal with all customer needs in a prompt, personal and knowledgeable way.

• We will produce user-friendly qualifications at a range of levels and sizes to an excellent standard to ensure efficient delivery and the best possible value for money for you. 

• We aim to ensure all your staff training needs are met to help you deliver the best quality education for your learners.

• We will promote a culture of quality assurance and enhancement which safeguards the standards of our qualifications and provides support to our customers. 

• We will be there to support you through the learner registration journey and process, produce and provide results for your learners promptly.

• We will always strive to make decisions for the future with you and your learners in mind. 

• Our staff will provide a professional and friendly service to our customers with a ‘can do’ attitude.

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Ascentis helps change the lives of over 170,000 learners each year. Hear about why our staff love working for us, and why our customers love working with us.

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Leicester Adult Skills and Learning Service Speaking about Ascentis English & Maths Stepping Stones

Ascentis has a fantastic suite of English and Maths Stepping Stones qualifications which enable learners to focus on specific skills, build their confidence and progress onto further learning. This testimonial video features Leicester Adult Skills and Learning Service who outline the benefits to them and their learners of using these qualifications.

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The City of Liverpool College Speaking about Ascentis Access to Higher Education

Access to HE with Ascentis - We Make a Difference. Watch our Testimonial and hear how it makes a difference to learners and the opportunities it brings.

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Best Practice People Speaking about Ascentis Short Online Qualifications

The Ascentis Short Online Qualifications are delivered in many centres across the UK and help to support learners’ Personal Development, Behaviour and Welfare. Listen to Ascentis Customer, Best Practice People talk about how effective the Ascentis Short Online Qualifications are and how they successfully aid their NEET learners, improving skills and confidence in turn helping them secure employment.

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What our happy customers say

“We are very pleased that we made the move to Ascentis for all our ESOL exams. The exams are appropriate for our learners, and lecturers find the marking manageable. As an organisation, Ascentis is a pleasure to work with. Our queries are always dealt with quickly and we are extremely well supported by our verifier.”

Waltham Forest

“We have thoroughly enjoyed our first year with Ascentis. There has been support of a high quality throughout the academic year. Support has been provided through a variety of roles including the quality managers, lead EQA’s and subject moderators.”

Bradford College

“We have been delighted with the impact Ascentis Extended Awards in Mathematical Skills (Stepping Stones) have had on our student’s progression towards their functional skills mathematics as well as preparing them for the completion of their GCSE. It has taught them the essential skills in mathematics which enabled them to deal with the practical problems and challenges of life – at home, in education and at work. These skills are valued by employers and further education, and are a platform on which to build other employability skills. We are also very impressed with the level of service and commitment shown by the staff of Ascentis, they are always available to help whenever help is needed.”

Brent Start

“The transparency and support of Ascentis has been refreshing. Our moderation process has been a pleasure and developmental feedback has always been welcomed.”

Kensington & Chelsea College

3rd Nov 2020

Quality Assurance Events

  • AELP
  • CPD Certified
  • FAB
  • Cyber Essentials
  • Natecla
  • Access to Higher Education
  • The Parliamentary Review
  • West Yorkshire Learning Providers
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